Privacy Policy

1. Who we are

The data controller responsible for your personal data is The Belleisle Conservatory Limited, a registered Scottish Charity (Scottish Charity No. SC042074), located at Belleisle Park, Doonfoot Road, Ayr KA7 4DU, United Kingdom. Our website is operated and maintained in collaboration with our web provider, Websalve.

2. What information we collect

To carry out our activities, we may collect and process the following personal data:

Identity and Contact Data: Full name, email address, phone number, and postal address. This occurs when you fill out forms on our website, such as contact requests, volunteer registrations, membership sign-ups, or sponsorships.
Financial and Transaction Data: Information related to your payments when you make a donation or pay for a membership. (Note: your credit/debit card details are processed by secure third-party payment gateways and are never stored on our servers).
Technical and Usage Data: IP address, browser type, operating system, and data on how you interact with our website, collected through cookies and analytical tools.

3. How we use your information

We use your personal data exclusively for the following purposes:

To respond to your inquiries or messages sent through our website.
To administer and process your membership, sponsorships, or donations.
To coordinate, inform, and manage our volunteering activities.
To send updates, news, or newsletters about the Conservatory (only if you have given explicit consent to receive such communications).
To improve and protect the security of our website.

4. Legal bases for processing (UK GDPR)

In accordance with UK data protection laws, we process your information under the following legal bases:

Consent: When you voluntarily contact us or agree to receive our communications.
Performance of a contract: When it is necessary to administer your membership or process your donation.
Legitimate interests: For the proper functioning of our charity, the promotion of our objectives, and the improvement of our online services.
Legal obligation: To comply with our accounting, financial, and reporting obligations required of registered charities in Scotland.

5. Sharing your information

We take your privacy very seriously. We do not sell, rent, or trade your personal data to third parties. We will only share your information with:

Technical service providers who help us operate the website and manage our databases (e.g., web hosting services or payment gateways), subject to strict confidentiality agreements.
Legal, regulatory, or government authorities (such as the Office of the Scottish Charity Regulator - OSCR) only if we are legally required to do so.

6. Use of Cookies

Our website uses cookies (small text files saved on your device) to ensure the proper functioning of the site and to analyse visitor traffic. You can set your browser to refuse all or some cookies, but please note that if you disable them, some sections of this website may not function properly. (Please see our Cookie Policy for more details).

7. Data Retention

We will only retain your personal data for as long as strictly necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or charity reporting requirements.

8. Your Rights

Under applicable data protection legislation, you have the following rights:

Right of access: To request a copy of the personal data we hold about you.
Right to rectification: To request the correction of inaccurate or incomplete data.
Right to erasure (Right to be forgotten): To request the deletion of your data when it is no longer necessary for us to retain it.
Right to withdraw consent: At any time (for example, to unsubscribe from a newsletter).

9. Contact Us

If you wish to exercise any of your rights or if you have any questions about this Privacy Policy, please contact us: